Yes. The free plan is designed for light browsing and basic access, with daily check-in usage time. Upgrade only when you need lower latency, more regions, higher data allowance, or stronger streaming support.

Usually no. Surf-Shark Accelerator provides one-click apps. Advanced users can still follow guides for v2rayN, Shadowrocket, or v2rayNG when they want manual control.

Device limits depend on the plan. Basic use is enough for a personal phone and computer, while higher tiers support more simultaneous devices for families or heavier workflows.

It is tuned for China-facing networks with VLESS Reality, Hysteria 2, and IEPL routing, reducing the congestion and protocol blocking that affect many generic VPN tools.

Refresh the subscription list, check your device time, and switch to a lower-load node. If it still fails, send screenshots and the node name to support.

Yes. Selected return-to-China routes help overseas users access apps such as NetEase Cloud Music, Youku, iQIYI, and other region-limited services.

Contact support for a backup download route or check the official channel for the latest client package.

Some router environments are supported. If your router supports Merlin, OpenWrt, or Padavan firmware, follow the relevant setup guide to share the VPN connection across home devices.

Use the Forgot Password link on the login page. A reset email will be sent to the address used during registration.

Surf-Shark Accelerator adapts routes by network condition. For campus or public Wi-Fi, choose a low-load dedicated node when possible.

Your traffic is carried through an encrypted tunnel, so outside networks cannot directly read the pages or services you access.

No. We do not store browsing history, downloaded content, or target websites. We keep only the minimal account and system data needed to operate the service.

Network conditions can affect any VPN Provider, but Reality obfuscation, route rotation, and load monitoring improve availability in difficult environments.

Surf-Shark Accelerator uses modern options such as TLS 1.3 and ChaCha20, selecting protocol behavior based on client and network conditions.

When the tunnel is working, websites see the selected node's exit IP instead of your real network address. Use leak protection for added safety.

Yes. The Kill Switch can block unencrypted traffic if the tunnel drops unexpectedly.

DNS queries are routed through encrypted paths where supported, reducing forced redirects and DNS pollution from local networks.

No. Surf-Shark Accelerator is a technical VPN Service, not an ad network, and we do not sell personal connection data to marketing platforms.

That means the selected node is active. Choose Hong Kong, Japan, the United States, Singapore, or another region based on the service you want to access.

Yes. We maintain streaming-friendly native IPs and dedicated routes. Select the region that matches the platform library you want to access.

Surf-Shark Accelerator is a VPN-first network accelerator. It can reduce latency for many overseas games, but dedicated game accelerators may still be better for a single title's matchmaking route.

Some nodes support P2P traffic. Use nodes marked for that purpose and follow applicable laws and terms of service.

All networks can fluctuate, but VIP dedicated routes receive stronger bandwidth priority and are better suited for 4K streaming, meetings, and large transfers.

Split tunneling keeps local apps on your normal network while routing Google, ChatGPT, and overseas services through the VPN. It makes daily use cleaner and faster.

Some server and client rules can reduce common pop-ups and tracking scripts, but they are not a full replacement for browser security extensions.

You can submit a ticket or use official support channels for client setup, route selection, billing, and troubleshooting questions.

Use auto-route testing first, then compare nearby regions. Node count alone matters less than exit quality, current load, and your local ISP route.

Yes. Log in with the same Surf-Shark Accelerator account and your subscription rights sync across supported devices.

You can buy a temporary data top-up or upgrade to a higher-tier plan from the account center.